FAQs

FAQs

How can I track my order? 
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

Please note: It may take 24-48 hours for your tracking information to reflect details on USPS sites.

 

When will I receive my order?
Here's what to expect once your order is placed:

You will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed.

Once the order is shipped, you will receive a shipping confirmation email. Please click on the "Track Shipment" link within the email to receive the most up-to-date shipping information.

Please Note:

  • "Business days" are defined as Monday-Friday, excluding holidays.
  • When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
  • The below information pertains to orders placed within the United States. 

Standard Shipping Times

Standard Order Received By

Order Shipped By

Expected Delivery

Sunday

Tuesday

3 - 6 business days later

Monday

Wednesday

3 - 6 business days later

Tuesday

Thursday

3 - 6 business days later

Wednesday

Friday

3 - 6 business days later

Thursday

Monday

3 - 6 business days later

Friday

Tuesday

3 - 6 business days later

Saturday

Tuesday

3 - 6 business days later

 

 Expedited Shipping Times

Orders placed by 5:00 PM EST for in-stock merchandise with expedited shipping (Premium/Express) are processed the following business day.

Expedited Order Received By

Order Shipped By

Expected Delivery

Sunday before 5:00 EST

Monday

Wednesday

Monday before 5:00 EST

Tuesday

Thursday

Tuesday before 5:00 EST

Wednesday

Friday

Wednesday before 5:00 EST

Thursday

Monday

Thursday before 5:00 EST

Friday

Tuesday

Friday

Monday

Wednesday

Saturday

Monday

Wednesday

 

 

How can I change or cancel my Details and Traditions order after it has been submitted?

Need to make changes to your order? No worries, we're happy to help!

You have 60 minutes to change or cancel your order after you have placed it. Most order are shipped same day as purchase. Please send us an email at info@detailsandtraditions.com and we will be happy to help you.