FAQ – Details and Traditions

FAQ

How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit. It may take 24-48 hours for your tracking information to reflect details on USPS sites.

When will I receive my order?
You will receive an order confirmation email that will include an estimated shipment date.Once the order is shipped, you will receive a shipping confirmation email. Please click on the "Track Shipment" link within the email to receive the most up-to-date shipping information.

Please Note:
"Business days" are defined as Monday-Friday, excluding holidays. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

The information below is relevant to orders placed within the US only. 

Standard Shipping Times

Order Received By

Order Shipped By

Expected Delivery

Sunday

Tuesday

3 - 6 business days

Monday

Wednesday

3 - 6 business days 

Tuesday

Thursday

3 - 6 business days

Wednesday

Friday

3 - 6 business days

Thursday

Monday

3 - 6 business days

Friday

Tuesday

3 - 6 business days

Saturday

Tuesday

3 - 6 business days

 

 Expedited Shipping Times

Orders placed by 5:00 PM EST for in-stock merchandise with expedited shipping (Premium/Express) are processed the following business day.

Order Received By

Order Shipped By

Expected Delivery

Sunday before 5:00 EST

Monday

Wednesday

Monday before 5:00 EST

Tuesday

Thursday

Tuesday before 5:00 EST

Wednesday

Friday

Wednesday before 5:00 EST

Thursday

Monday

Thursday before 5:00 EST

Friday

Tuesday

Friday

Monday

Wednesday

Saturday

Monday

Wednesday

 

International Orders

Do you ship internationally?
Yes, Details and Traditions ships throughout the U.S., Canada and many other countries worldwide. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be paid by the recipient. Details and Traditions has no control over these charges and cannot predict what they might be.

Due to high international shipping costs, taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

How can I change or cancel my Details and Traditions order after it has been submitted?

Need to make changes to your order? No worries, we're happy to help! You have 60 minutes to change or cancel your order after you have placed it. Most orders are shipped same day as purchase. Please send us an email at info@detailsandtraditions.com and we will be happy to help you. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you mist have receipt or proof of purchase

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept gift cards or products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable). 
These are: if any item not in its original condition, is damaged or missing parts for reasons not due to our error or if any item that is returned more than 30 days after delivery. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@detailsandtraditions.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@detailsandtraditions.com and send your item to: 2760 25th Ave, Kingsburg CA 93631, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.

Shipping
To return your product, you should mail your product to: 2760 25th Ave, Kingsburg CA 93631, US. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.